Terms and conditions of sale

Article 1 – Scope of application

1.1. These general terms and conditions of sale of products and provision of services (hereinafter the “general terms”) govern the use of our website and apply to any order of goods or services placed with Sisu Design SRL, headquartered at Avenue Georges Henri, 435, 1200 Woluwe-Saint-Lambert, registered in the Belgian Crossroads Bank for Enterprises under the number 1004.595.950 (Brussels RPR), and VAT registered under BE1004.594.950, operating under the trade name “Sisu” (hereinafter the “Company” or “Sisu”).

1.2. These general terms (as well as the documents they reference) form the contract between Sisu and the client, which both parties agree to apply exclusively to their contractual relationships, excluding any other general terms.

1.3. The client acknowledges having read these general terms. Placing an order with Sisu implies full and unreserved acceptance of these general terms, which exclusively govern the contractual relationship between Sisu and the client.

1.4. These general terms of sale are accessible at all times on the Sisu website (www.sisudesign.be) and can be consulted upon request at the physical store located at Avenue Georges Henri, 435, 1200 Woluwe-Saint-Lambert.

1.5. Sisu reserves the right to modify these general terms at any time. Such modifications will apply as soon as they are posted online. Each order of products or services placed with Sisu is governed by the terms applicable on the date of the order.

Article 2 – Seller/Service Provider Identification

The website www.sisudesign.be (hereinafter the “website”) is an e-commerce site offering contemporary furniture, lighting, design objects, and decorative items for sale.

The website is published by Sisu and hosted by Keeble SRL; Phone +32 2 315 52 57, email: .

Sisu can be reached by email at and by phone (+32 (0)2/673.10.17) from Tuesday to Friday from 11 am to 7 pm and Saturday from 10 am to 6 pm.

Article 3 – Definitions

Customer	any natural or legal person who orders products and/or services from Sisu.
Consumer	any client, a natural person, acting for purposes that fall outside their commercial, industrial, artisanal, or liberal activities.
Contract	any contract concluded between Sisu and a client regarding the order of products and/or services. The contract is governed by these general terms, excluding all others.
Business Day	all days except Saturday, Sunday, and Belgian public holidays.
Party(ies)	isu and the client are hereinafter jointly referred to as the “parties” and separately as the “party.”
Products	all goods offered for sale by Sisu, on its website or in its physical store.
Services	all services offered by Sisu to the client.
Website	The website published by Sisu and hosted at the following address: www.sisudesign.be/en

Article 4 – Access to the Website

The website is open to any adult or a minor with parental permission and the capacity to contract or validly bind the legal entity they represent.

By accessing the site, the client declares:

Not to purchase products with the intent of reselling them. Sisu reserves the right to refuse an order if the quantities ordered appear unusual for personal use.

Article 5 – Products

5.1. The products offered for sale on the website are described with the utmost care and represented as accurately as possible.

5.2. However, Sisu informs the client that photographs may not perfectly match the product sold, particularly regarding colors. Differences may arise due to the color quality of the photos, the difficulty of representing materials on screen, or technical adaptations. Such differences cannot be interpreted as defects of conformity and do not entitle the client to cancel the sale.

5.3. Products offered by Sisu are available within stock limits. In case of unavailability of one or more products after payment, Sisu commits to inform the client by email as soon as possible and offer a choice between a refund, a modified order, or delayed delivery until the restocking of the product(s).

Article 6 – Ordering via the Website

6.1. Creating a Sisu account for a first order and systematically identifying the client for each subsequent order is mandatory for purchasing on the website.

6.2. After validating their cart, the client must choose their delivery address and method and then confirm their payment method, formalizing the sales contract with Sisu.

The client can review their order details and the total price and correct any errors before finalizing the order.

The order is definitively registered only after the client’s payment confirmation and the bank’s acceptance of the transaction.

Once registered, the client receives an email confirmation with the essential order details, including the order number, product list, and total price.

The data provided by the client during the order process and the confirmed order serve as proof of the transaction.

Article 7 – Prices, Taxes, Delivery Charges

7.1. Product and/or service prices are indicated in euros, inclusive of all taxes applicable in Belgium (VAT included), at the rate valid at the order validation time.

7.2. All prices include VAT at the rate applicable in the client’s country of residence.

Shipping in Belgium :

For both consumer and legal entity clients, the sale is inclusive of Belgian VAT at 21%.

Shipping to another EU Member State :

Consumer/individual client: the sale includes Belgian VAT at 21%. Corporate client: the sale is tax-free (excluding VAT), provided the client supplies a valid intra-community VAT number.

7.3. Any VAT increase or new tax imposed between the time of order and delivery and/or service will automatically be charged to the client.

7.4. Prices exclude delivery charges. Delivery costs are calculated separately during the order process, depending on the weight, volume, and specifications (e.g., special fragility) of the product(s) ordered, delivery method, and location.

7.5. If a product price is incorrectly displayed on the website, Sisu will contact the client in writing upon noticing the error. The client will have five (5) business days from notification receipt to decide to proceed with the purchase of the product(s) concerned or cancel the order.

The order will not be processed until Sisu receives the client’s instructions. If Sisu cannot contact the client using the contact details provided during the order process or does not receive instructions within the specified timeframe, the order will be automatically canceled, and Sisu will inform the client in writing.

7.6. Deliveries are made only to the following countries: Belgium, Luxembourg, Netherlands, France (excluding overseas territories), Germany, and Italy.

Delivery is free in Belgium for any order above EUR 100.00 inclusive of all taxes.

Article 8 – Payment and Payment Methods

8.1. The client can use the following payment methods to pay for products and/or services:

Online: information to follow.
At the physical store: information to follow.

8.2. For orders placed via the website, the client must pay at the time of ordering. If the client pays by bank transfer, Sisu will begin processing the order upon receipt of full payment. If full payment is not received within 5 business days of the order being placed, Sisu reserves the right to cancel the order.

8.3. For orders placed at the physical store, Sisu will request a deposit of at least 50% of the total price of the product(s), potentially including delivery fees. The balance must be paid no later than 24 hours before the scheduled delivery date; otherwise, the delivery will be suspended. If full payment is not made within fifteen (15) days from the originally scheduled delivery date, Sisu reserves the right to cancel the order without judicial intervention and to retain the deposit as a cancellation fee, without prejudice to additional damages. Sisu will inform the client in writing of its decision to cancel the order.

8.4. Sisu reserves the right to suspend, cancel, or refuse a client’s order, especially if the data provided by the client is clearly erroneous or incomplete or if a dispute has arisen between the parties concerning a previous order.

Article 9 – Shipping and Delivery

9.1. Any order is delivered to the client or executed only after full payment.

9.2. In-stock products are shipped no later than the first business day following an order, or in the case of a bank transfer, upon receipt of full payment.

9.3. For products not in stock and those to be manufactured according to the client’s specifications or distinctly customized according to Article VI.53 of the Belgian Code of Economic Law, the delivery times indicated on the website are for guidance only and should not be considered binding, as Sisu is dependent on the manufacturing and delivery times of its suppliers.

9.4. Most of Sisu’s partners close their workshops in July, some until August 15, and similarly from December 15 through the first week of January. Orders placed during these periods may therefore be delayed accordingly. The same applies to orders placed before these periods but with indicative delivery times falling within them. Sisu will nonetheless make every effort to deliver orders as soon as possible. Once an order is placed with its supplier, Sisu will inform the client if the expected delivery time significantly deviates from the initial estimated timeframe.

9.5. Any order placed during Sisu’s annual holiday periods (which will be explicitly indicated on the homepage of the website) will be processed as soon as possible after the end of the holiday period.

9.6. Orders are delivered to the address provided by the client when placing the order.

If no one is present to receive the order at the time of delivery, the client must follow the instructions of the service provider responsible for delivering the order.

9.7. Sisu reserves the right to make partial deliveries of the ordered products, for example, if part of the order is delayed or unavailable. In case of partial delivery, Sisu will inform the client by email.

9.8. Upon delivery/pickup, the client must ensure that the products are not damaged. If the products are damaged, the client must refuse delivery and promptly notify Sisu within 48 hours of delivery by emailing . After notification, Sisu will provide the client with instructions regarding the damaged products.

Article 10 – Retention of Title and Transfer of Risk

10.1. By derogation from Article 1583 of the old Civil Code, the products sold, delivered, or installed remain the exclusive property of Sisu until full payment is received. However, the risk transfer occurs upon collection or delivery of the products to the client.

10.2. As long as the sale price has not been paid in full, the client is prohibited from pledging, offering, or otherwise using the products as security. The client is explicitly forbidden from modifying these products, incorporating them into real estate by attachment or by destination, selling them, or disposing of them in any way.

10.3. Until ownership of the delivered or collected products is transferred to the client, the client must handle them with the utmost care and maintain them in perfect condition. During this period, the client is solely responsible for any degradation, loss, or theft of the products. If necessary, the client agrees to insure the products against all risks. The client also agrees to store the products so that they are not confused with other products and are always identifiable as Sisu’s property.

Article 11 – Right of Withdrawal and Refund

11.1. Pursuant to Articles VI.47 and following of the Belgian Code of Economic Law, clients who qualify as consumers ordering products and/or services remotely have the right to withdraw from their order without penalty and without providing a reason.

This right expires at the end of fourteen (14) calendar days:

For service contracts: from the day the contract is concluded.
For sales contracts:
1. From the day the consumer or a third party other than the carrier and designated by the consumer takes physical possession of the product; or
2. In the case of multiple products ordered in a single order and delivered separately, from the day the consumer or a third party other than the carrier and designated by the consumer takes physical possession of the last product; or
3. In the case of delivery of a product consisting of multiple lots or pieces, from the day the consumer or a third party other than the carrier and designated by the consumer takes physical possession of the last lot or piece.

11.3. Consumers may notify Sisu of their decision to exercise their right of withdrawal by emailing and providing their full name, address, order number, order date, date of order receipt, and the reference of the item(s) concerned by the withdrawal. Consumers may also use the withdrawal form available [here].

Consumers then have fourteen (14) days from sending the aforementioned email or any other clear statement expressing their desire to withdraw to return their order.

11.4. If the consumer validly exercises their right of withdrawal, Sisu will refund all payments received from the consumer, including delivery fees, within fourteen (14) days of being informed of the consumer’s decision to withdraw from the contract, pursuant to Article VI.49 of the Code of Economic Law.

11.5. Regarding sales contracts, Sisu will refund the amount paid by the consumer as soon as possible and no later than fourteen (14) days from receipt of the returned products.

Sisu will issue the refund using the same payment method used by the consumer for the initial transaction, unless the consumer expressly agrees to another payment method, provided the refund does not incur any fees for the consumer.

11.6. If already delivered, the consumer must return the product(s) they chose to withdraw from in perfect condition and in their original packaging. Returns will only be accepted and refunded if the returned products match those delivered, without damage, modification, or any intervention of any kind.

Return shipping costs will be covered by Sisu provided that (i) the client uses the least costly standard delivery method offered by Sisu and (ii) with a maximum reimbursement of EUR 100.00 VAT included.

11.7. The consumer cannot exercise the right of withdrawal if they fall under one of the exceptions listed in Article VI.53 of the Code of Economic Law, specifically:

For service contracts, once the service has been fully executed if execution began with the consumer’s express prior consent and acknowledgment that they would lose their right of withdrawal once the contract was fully executed;
For the supply of goods or services whose price is subject to fluctuations on the financial market outside the company’s control and which may occur during the withdrawal period;
If the consumer ordered a product with specific requirements such as finishes, materials, dimensions, and colors;
Contracts in which the consumer has expressly requested the company to visit them to perform urgent maintenance or repair work. If, during this visit, the company provides additional services or goods beyond the replacement parts required for maintenance or repair, the right of withdrawal applies to those additional services or goods.

Article 12 – Cancellation of an Order

A client not eligible for the right of withdrawal described in the previous article but wishing to cancel their order must inform Sisu, which will provide further instructions.

Unless Sisu can cancel the order with its supplier, any deposit paid by the client will not be refunded. If no deposit has been paid and Sisu can no longer cancel the order with its supplier, the client will owe Sisu a cancellation fee equivalent to 30% of the price of the products and/or services whose order was canceled.

Article 13 – Receipt of Order and Claims

13.1. The client is required to check the apparent condition and conformity of the products delivered to them or that they pick up at the designated collection point, with the products they ordered.

13.2. Any complaints must be made in writing within three (3) business days of order pickup or delivery. If no complaint is made within this period, the client will be deemed to have definitively accepted the order.

13.3. Any complaints relating to services provided by Sisu must be made in writing within seven (7) days of the event giving rise to the complaint. Failure to do so within this timeframe will mean that the complaint cannot be taken into account.

13.4. If a complaint is deemed justified, Sisu will have the option to either replace the products and/or services concerned or refund the purchase price.

13.5. For any information, claim, or question regarding these general terms, the products, or services offered by Sisu on the website, the client is invited to contact customer service by email at or through the “Contact” section available on the website.

13.6. After an initial written attempt by the consumer client to resolve the issue directly with Sisu, the Consumer Mediation Service may be contacted for any unresolved consumer disputes at:

Consumer Mediation Service
Boulevard du Roi Albert II 8, box 1
1000 Brussels
Tel: +32 2 702 52 20
Email:

The procedures for contacting the Consumer Mediation Service are available at mediationconsommateur.be.

At the European level, the European Commission provides consumers with an online dispute resolution platform.

Article 14 – Warranties on Sold Products

14.1. Regardless of any commercial warranty that may be granted to the client, Sisu guarantees against product conformity defects as well as hidden defects under the legal conformity warranty (Articles 1649 bis to 1649 octies of the old Civil Code) and the hidden defects warranty (Articles 1641 to 1649 of the old Civil Code).

14.2. A client who qualifies as a consumer has a period of two (2) years from the date of delivery to act under the legal warranty of conformity. In this case, the client may choose between repair or replacement of the product, subject to the cost conditions stipulated in Article 1649 quinquies of the old Civil Code.

14.3. During the first six (6) months following delivery of the product, the client is not required to prove that the product’s conformity defect existed at the time of delivery. After this period, however, the client must prove that the non-conformity existed at the time of delivery.

14.4. The client must report any product conformity defect within a maximum of two (2) months from the date it was discovered. The conformity warranty will not apply if the defect is not reported within this two-month period.

14.5. This legal conformity warranty does not apply in cases where the defect is caused by improper use, external causes, poor maintenance, normal wear, or any use not in line with the manufacturer’s or seller’s instructions.

14.6. Furthermore, after the two (2)-year period of the legal conformity warranty expires, if the product has a hidden defect, the client may invoke the warranty against hidden defects as defined by Article 1641 of the old Civil Code. In such a case, the client may choose between canceling the sale or a price reduction under Article 1644 of the old Civil Code.

14.7. Only the original invoice, receipt, or purchase voucher serve as the consumer’s warranty certificates against Sisu. These documents must be kept by the consumer in their original form. The warranty period starts from the date shown on these documents.

Article 15 – Service Warranty

15.1. Sisu undertakes to perform the service with due diligence and professionalism.

15.2. The client benefits from a warranty of conformity on the services provided in relation to the initially requested services. In case of a defect detected during this period, Sisu will ensure free correction as quickly as possible, provided that the detected defects were duly reported.

Excluded from the conformity warranty are services requested following unauthorized intervention or modification, user error, or improper use by the client, or any issue arising from client or third-party intervention.

Article 16 – Liability

16.1. The parties acknowledge and accept that all obligations relating to the execution of a product or service order are only obligations of means. Each party is liable only for its own gross negligence or willful misconduct, to the exclusion of any gross negligence of its subcontractor, agent, or execution party.

16.2. In the event that one party demonstrates the existence of gross negligence or willful misconduct on the part of the other, the damages that the injured party may seek will be limited to direct material loss resulting directly from the attributable fault, excluding any other damage, and in any case, will not exceed 50% (excluding VAT) of the amount actually paid by one party in execution of the order.

16.3. The client acknowledges that Sisu is not responsible for any direct or indirect damages caused by the delivered products or provided services, such as lost profits, increased overhead, or loss of customers.

16.4. Finally, it is up to the client to inquire about any restrictions or customs duties imposed by their country regarding the ordered products. Therefore, the seller cannot be held responsible if the client faces any restriction or additional tax due to their country’s policy on the matter.

Article 17 – Liability Concerning the Website

17.1. Sisu undertakes to make every effort to ensure the website functions as effectively as possible. However, its liability cannot be engaged:

In cases of failure to fulfill its obligations (e.g., stock shortages, product unavailability) or the unavailability of the website due to force majeure or an unforeseeable and unavoidable event caused by a third party;
In cases of temporary interruption for technical or maintenance reasons;
For any damages or inconvenience resulting from internet use, such as data loss, external intrusion, computer viruses, or service disruption;
For any content on external websites that hypertext links from the website may reference.

17.2. The website complies with Belgian law. Under no circumstances does Sisu guarantee compliance with the local laws applicable to a client accessing the website from another country.

Article 18 – Archiving

Sisu archives order forms and invoices on reliable, durable media that constitute a true copy. Computerized records, stored in Sisu and/or its partners’ information systems, will be considered evidence of communications, orders, payments, and transactions between Sisu and the client.

Article 19 – Intellectual Property

19.1. All visual, graphic, ergonomic, and generally communicative elements of the website are and remain the intellectual and exclusive property of Sisu.

Internet users are not authorized to represent, reproduce, exploit, disseminate, or use any of the website’s elements, whether they are software, visual, or audio, in whole or in part.

19.2. The texts, images, designs, layout, and graphic design of the website are protected by intellectual property rights.

Copying, extracting, distributing, modifying, adapting, and/or using the content of the website is prohibited.

Downloading and printing text, images, and graphic elements are permitted only for private, non-commercial use.

19.3. The trademarks and logos displayed on the website are registered and protected trademarks.

Any total or partial reproduction of these trademarks and/or logos, made using the website’s elements without Sisu’s express permission, constitutes infringement, which may be punishable by fines or imprisonment under Book XV of the Belgian Code of Economic Law.

19.4. Simple or hypertext links are strictly prohibited unless express written permission is granted by Sisu.

Article 20 – Use of Personal Data

Sisu only uses the client’s personal information in accordance with the website’s privacy policy.

Article 21 – No Waiver

Failure, negligence, or delay by one party in exercising a right or remedy under these general terms shall not, under any circumstances, be construed as a waiver of that right or remedy.

Article 22 – Severability

The invalidity of any provision of these general terms shall not affect the validity of the remaining provisions. If any clause or paragraph is annulled or declared invalid, the parties will substitute, in good faith, a clause with similar scope and effect.

Article 23 – Governing Law and Jurisdiction

These general terms are governed by Belgian law.

Any dispute arising from these general terms or a contract governed by them that cannot be resolved amicably will be submitted to the courts of the judicial district of Walloon Brabant.

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