Privacy policy
Sisu Design SRL has established this personal data protection policy to inform users of its website, www.sisudesign.be (hereinafter the “Site” or “SISUDESIGN.BE”), on how their personal data is collected and processed, as well as the rights they hold regarding their personal data.
Personal data refers to any information that can identify you directly (e.g., your first and last name) or indirectly (e.g., via your phone number or online identifier).
I. Data Controller
The Belgian private limited company Sisu Design, with registered offices at Avenue Georges Henri 435, 1200 Woluwe-Saint-Pierre, registered with the Belgian Crossroads Bank for Enterprises under number 1004.594/950 (RPM Brussels) (hereinafter “Sisu”), is the data controller of the personal data processed through its site SISUDESIGN.BE.
The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of personal data processing.
As the data controller, Sisu pays the utmost attention and care to protecting your personal data, in accordance with the General Data Protection Regulation No. 2016/679 (hereinafter “GDPR”) and applicable Belgian laws.
For any information regarding data protection, please contact us at: .
You may also consult the Belgian Data Protection Authority’s website at www.autoriteprotectiondonnees.be.
II. Site Terms of Use
The SISUDESIGN.BE site is open to anyone of legal age or with parental authorization who has the capacity to contract or to engage the legal entity they represent. Sisu reserves the right to refuse an order if the quantities ordered are evidently unusual for personal use.
The content on the SISUDESIGN.BE site remains the exclusive property of Sisu.
SISUDESIGN.BE may contain links to other sites managed by third parties. Sisu disclaims any liability regarding the content of these third-party sites (brands, designers, etc.). Offering such links implies no obligation on Sisu’s part, as it has no control over the content of third-party sites.
The user warrants not to use SISUDESIGN.BE or its products or services for illegal purposes and agrees to comply with applicable Belgian and international laws.
If the user violates these terms, Sisu reserves the right to cancel any orders placed and, if necessary, take legal action to stop the violation and seek compensation if warranted.
III. Purposes of Collecting Personal Data
Order and Quote Management
To manage orders placed via the SISUDESIGN.BE site or in-store (e.g., order registration and confirmation, internal processing, product delivery, payment, etc.). Personal data collected for this purpose is kept for a minimum of five (5) years.
Customer Account Management
Sisu processes personal data of users who create a customer account on SISUDESIGN.BE. Since processing is based on your consent, you can modify this data at any time. Data collected for this purpose is retained as long as you keep a customer account. You may request deletion of your account and personal data by emailing .
Newsletter Subscription
Site Usage
Service and Message Personalization
Customer Insights – Site Statistics and Performance
Site Security and Fraud Prevention
Sisu collects and processes certain browsing data to ensure service security, detect, avoid, or trace any malicious activity, or any violation of our terms of use.
IV. Processed Personal Data
Which Data?
In particular, we collect and process your title, surname, first name, date of birth, delivery address, billing address, e-mail address, password, professional or private status, telephone number, IP address, connection and browsing data, order and returns history, preferences and interests, payment methods, products consulted, delivery incidents and complaints.
Your personal data may be collected :
- directly from you, when you fill in our collection forms and questionnaires on our site ;
- indirectly, via browsing data on your devices (e.g. by using cookies to understand your navigation on our site) and on pages dedicated to Sisu on social networks.
When we collect personal data directly from you, certain fields are mandatory.
When Collected?
Information is gathered when you:
- Create an account on our site or in-store
- Place an order on our site or in-store
- Browse our site and view products
- Participate in games or contests
- Contact customer service
- Leave a comment
- Interact with our ads or social media.
What are the legal bases for processing your data?
What is the shelf life?
Who will receive your data?
Personal data may be shared with subcontractors and suppliers, provided they offer necessary security guarantees.
Data may be transferred to entities located outside the European Union (e.g., the United States), where data protection levels may be lower. Such transfers may occur in connection with customer service, IT services, fraud prevention, or social media-related data operations.
How can I express my choices about the use of my data?
We are actively working on improving our choice manager accessible in your account to give you greater control over the use of your data.
You may at any time withdraw your consent or express an objection concerning the uses of your data described above:
What Are My Rights Regarding Personal Data?
As a data subject, subject to legal conditions, you have the right to request access, correction, deletion, restriction, data portability, and to object to the processing of your data based on your specific circumstances.
You may exercise these rights by emailing with proof of your identity.
You also have the right to file a complaint with the Data Protection Authority at www.autoriteprotectiondonnees.be.
How are social networking data used?
The use of social networks and Sisu’s services in connection with these social networks may result in the collection and exchange of certain data between the social networks and Sisu. We invite you to consult the personal data protection policies of the social networks in order to learn exactly what information is collected by the social networks and may be transmitted to Sisu in connection with its sites and applications, as well as the purposes for which your data may be used, in particular for advertising purposes. You can configure access and confidentiality of your data directly on the social networks. Sisu collects certain information and personal data on its behalf in connection with your activity on Sisu’s social network pages or the site using social network services. This data is used for advertising purposes to improve our commercial relationship and the advertising sent to you in order to offer you a personalized experience.
Information collected by Sisu on its own behalf through Sisu sites or services linked to social networks is governed by the present conditions. However, Sisu is not responsible for the use made of your data by social networks on their own behalf.
